Returns & Exchanges
We want you to love your Gingerlilly purchase! If you’re not completely satisfied, we’re happy to offer a return or exchange within 14 days of receiving your order.
Eligibility for Returns:
- Items must be unused, unworn, and in their original condition with tags attached.
- Proof of purchase is required.
- Final sale items (e.g., clearance) cannot be returned or exchanged.
How to Initiate a Return:
- Contact our customer service team within 14 days of delivery to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the return to the provided address at your own cost.
Refunds:
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable.
Exchanges:
- Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund instead.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for assistance.
Non-Returnable Items:
- Swimwear, lingerie, and accessories are final sale unless faulty.
For further assistance, please reach out to our customer service team.
Note: We recommend using a tracked shipping method for returns, as we are not responsible for lost packages.